Refund & Exchange Policy
Overview
OSOME Hygiene is committed to your satisfaction. This policy outlines the eligibility and process for returning or exchanging an item you purchased on the OSOME platform.
Return Window
You are eligible for a full refund or exchange within 3 days of receiving your order. Requests received after 3 days will not be considered.
Eligibility for Return or Exchange
OSOME will accept returns or exchanges for the following reasons:
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- Damaged packaging upon delivery
- Incorrect quantity of items received
- Product received is different from the one ordered
Change of mind is not an eligible reason for a return or exchange.
Refund Process
- Return Request: To initiate a return, please contact OSOME customer service at info@osomehygiene.com within 3 days of receiving your order. You will be required to provide evidence to support your return request. This evidence may include a video of the damaged product or your order details (in case of an incorrect product being shipped).
- Return Approval: OSOME Tissue will review your return request and notify you of the approval decision via email.
- Approved Return: If your return is approved, you will receive a refund voucher via email. This voucher can be applied towards a future purchase on the OSOME platform. Please note that OSOME Hygiene does not offer cash refunds.
- Return Shipment: You are responsible for returning the product to OSOME at the following address: OSOME Hygiene, Plot 29-B, Kahuta Road, Industrial Area, Humak, Islamabad.
Return Shipping Costs:
OSOME will cover the return shipping cost if the product received was damaged or not in an appropriate condition.
Exchanges:
OSOME will only replace items that are defective or damaged. Replacements will be provided for the same product only.
Processing Time:
The processing time for returns and exchanges may vary depending on your location.
Need Help?
If you have any questions about our return and exchange policy, please contact OSOME customer service at info@osomehygiene.com .
